How can we help?
Quick answers below, or message a real human in the app.
Browse by topic.
Top questions.
How do I get paid?+
Brand deals and store sales land in your Zela Wallet. Cash out to your local bank or mobile wallet in 30+ countries. Most withdrawals settle in under 4 minutes.
What does Zela cost?+
All core tools are free forever. We take a small percentage of brand-deal payouts and store sales (5% on free, 3% on Pro). No subscription required to use Zela.
Can I import my followers from Linktree / Beacons?+
Yes. Settings -> Migrate. We pull your existing links and let you redirect your old link-in-bio to your new Zela page. Takes under 5 minutes.
What if I cancel?+
Your profile stays live forever, even on the free tier. If you cancel Pro, you keep all your data, all your past deals, all your products. Just lose access to proactive outreach.
Is my data safe?+
We're SOC 2 compliant. Your data is encrypted at rest and in transit. We never sell creator data to third parties. You can export everything and delete your account any time.
Still stuck? Real humans, real fast.
Open the in-app chat or email help at zela.pro. Median response time: 38 minutes.