Store & products.
Add products in any of four formats: digital downloads, 1:1 sessions, mentorship programs, physical drops. Handle pricing, payouts, shipping, and refunds.
What can I sell on Zela Store?+
Four formats: digital downloads (PDFs, audio, video, presets, templates), 1:1 sessions (booked via your calendar), mentorship programs (recurring access, member-only content), physical drops (limited runs handled by our print partners in 14 countries).
How do I set my prices?+
Each product has its own price field. Prices show in your local currency by default. You can offer one product in multiple currencies and Zela handles conversion at checkout.
When and how do I get paid?+
Sales land in your Zela Wallet immediately. You can cash out any time to your local bank or mobile wallet. Most withdrawals settle in under 4 minutes.
What's Zela's cut?+
5% on the Free plan, 3% on Marketplace Pro. No additional payment-processing fees on top of that.
How do refunds work?+
Buyers can request a refund within 14 days for digital downloads, 24 hours before a scheduled session, or up to delivery for physical items. You can approve, partial-refund, or contest. Zela's policy: be generous, it pays back.
Do I need to handle taxes?+
Zela issues you an annual statement showing all your sales by country. You file taxes yourself per your local rules. For some markets we can issue a Form 1099 / equivalent automatically. Reach out to support if you need this.